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Sales Support Coordinator & Administrator

  • Location: Vancouver
  • Posting Date: November 04, 2025
  • Job Order ID: 1040543
  • Consultant: Eric Floyd
  • Industry: Call Centre / Customer Service
MacDonald Search Group is partnering with a leading Canadian home‑services company in their search for a Sales Support Coordinator & Administrator. This new team member will support the Vancouver sales team and convert inbound HVAC and emergency heating/cooling/hot water inquiries into booked in‑home appointments and while providing operational support. Our client is growing locally and nationally which could lead to long term career growth for the right person!

Role summary
Act as the primary contact for inbound phone and web leads. Qualify customers, book appointments, maintain CRM records, coordinate emergency requests, and support sales and field teams with administrative tasks.

Key responsibilities
  • Answer inbound calls and web leads; qualify and book in‑home appointments.
  • Nurture leads through the sales process until appointment conversion.
  • Become proficient in the CRM and company operations.
  • Coordinate emergency service requests with dispatch and technicians.
  • Provide administrative support for rebate applications and post‑sale follow‑up.
  • Maintain accurate records, track performance metrics, and suggest process improvements.
  • Develop product knowledge and sales skills to improve conversion rates.

Ideal candidate
  • Call centre or sales experience with measurable results.
  • Self‑starter who manages time and priorities with minimal supervision.
  • Outgoing, positive, confident communicator on the phone.
  • Highly organized and able to multitask in a fast environment.
  • Curious with strong aptitude for self‑learning technical products, CRM workflows, and sales techniques.
  • Seeking a long term career path with a great company!
The successful candidate will be rewarded with a competitive compensation/benefits package and long term growth opportunities. If you would like to be considered, please forward your resume ASAP!
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