Bilingual Inside Sales Specialist

  • Location: Toronto
  • Posting Date: June 09, 2021
  • Job Order ID: 544202
  • Consultant: Paul Cannon
  • Industry: Industrial Products

Our client is a market leading global manufacturer of analytical instruments. This position is primarily responsible for inside sales to direct customers, distributors and for providing high-level technical sales support to both the field sales & end-users.

  • Manage incoming demand such as phone calls, emails, service requests with quality, a sense of urgency & follow up.
  • Responsible for managing the support and admin activities for an assigned group of Field Sales Organization and end-users by providing the appropriate level of support for product and/or service inquiries, order review, order status, credit/invoicing issues, equipment returns, and problem resolution.
  • Responsible for actively driving revenue by engaging in planned and agreed to sales and service activities in cooperation with field sales organization
  • Building and maintain relationships with assigned Field Sales Reps
  • Work in coordination with field sales representatives, customer service, tech support and contract departments to resolve problems and customer issues.
  • Responsible for managing all business related activities using the customer relationship management (CRM) system.
  • University degree in science preferred
  • 2-3 years of any combination of customer service, inside sales, call center or related technical experience
  • Bilingual (English/French)
  • A technical acumen & ability to learn
  • The ability to communicate product knowledge, differentiate from the competition, & solve customer problems
  • Experience using SAP is an asset
  • Ability to multi-task, work in a fast paced environment and be agile
Looking for a change during Covid? Want to work for the market leader? Please apply directly today!