Branch Service Manager

  • Location: Grand Prairie
  • Posting Date: February 09, 2021
  • Job Order ID: 438302
  • Consultant: Sean Baker
  • Industry: Industrial Products
Our client has a fantastic reputation for sales and service throughout their network of branches in Western Canada. They have asked Sean Baker of MacDonald Search Group to assist them to recruit an exceptional person for the role of Branch Manager / Service Manager for their location in Grande Prairie, AB.

As the Manager you will be responsible for managing a team of sales and administrative staff, shop technicians and field service tech’s in the daily activities of the branch. We are looking for a leader with previous customer facing experience, managing branch P&L, preparing budgets, labor and materials planning, and ensuring customers are receiving top notch service.

Additionally, you will:
  • Work with other Branch Managers to improve corporate client relationships.
  • Hire, train, motivate and manage staff in order to improve customer service and help expand the business.
  • Follow up with customers to ensure satisfaction
  • Promote safety and environmental responsibility within the branch.
  • Build team culture and strive to make your branch the best in the company.
Qualifications:
  • 5+ years of experience in a Manager or Senior Supervisor role from a dealer or industrial equipment, agricultural or heavy equipment type of service branch.
  • Strong mechanical ability supported by previous experience as a technician
  • Solid leadership and management skills.
  • Excellent communications and interpersonal skills.
  • Ability to motivate and lead a team to achieve a common goal.
  • Ability to use information to make confident decisions.
  • Excellent negotiation, conflict resolution and mediation skills.
  • Ability to exercise judgment in making sound decisions.
If you are looking to use your leadership, management and technical skills to help lead a team to success, please reply in confidence.

To apply directly please email your resume to: sean@macdonaldsearchgroup.com and ensure your subject line reads: Branch Service Manager