Client Success Manager
- Location: Toronto, ON
- Posting Date: January 30, 2025
- Job Order ID: 1015428
- Consultant: Oliver Kuehm
- Industry: Industrial Products
Our national industry leader is looking for their next Client Success Manager who will develop strong, positive, B2B relationships with assigned clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating to provide cross departmental support on client focused solutions.
The Client Success Management team acts as first point of contact for general inquires such as billing, service, and new opportunities etc. for Builders, Property Managers, and Commercial Customers.
Responsibilities:
- Client Relationship Management
- Account Growth & Retention
- Onboarding & Implementation
- Performance Monitoring and Reporting
- Cross-functional Collaboration
- Client Advocacy and Success Planning
- Participate in special projects, initiatives, sales calls, & other opportunities, as assigned.
- Utility billing experience preferred.
- University/College or equivalent work experience in related field.
- Minimum of 5 years’ experience in a customer service role with a business-to-business focus.
- Comfortable dealing with clients and internal groups or roles at all organizational levels.
- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities.
- Strong decision making and analytical skills.
- Basic knowledge of utility billing and HVAC Industry is an asset.
- Proficiency with MS Office, specifically Word, Excel, and PowerPoint.
- Exposure with CRM databases (Salesforce.com etc.).
- Utilize influence and negotiation skills and build effective relationships.