Customer Care Specialist

  • Location: Edmonton
  • Posting Date: July 20, 2021
  • Job Order ID: 687920
  • Consultant: Michael van Olm
  • Industry: B2B Sales
Customer Care Specialist

Our client has had a goal of making the world a safer and better place to live. They are the leader in creating a safe place to live for all. The company employees take pride in making a difference in people’s lives through the work that they do. They are looking for a Customer Care Specialist located in Edmonton, Alberta. The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory.

RESPONSIBILITIES:
  • Supports the Sales process by providing information to prospective contacts/leads and current customers.
  • Contacts current customers and promotes Certification and testing services for new business opportunities.
  • Prepares proposals and provides support for customers, including Notices and FIR Findings.
  • Promotes services by contacting clients whom are using other various testing and certification agencies.
  • Maintains input of new/existing client information into - Sales force.
  • Assists and supports Sales Account Managers in their annual goals to increase bookings.
  • Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
  • Follows up on open quotations and sales opportunities.
  • Researches customer accounts, identify opportunities for growth & generate interest.
  • Provides information and input into the Commercial Unit to assist with the establishment of new opportunities.

QUALIFICATIONS:
  • Post-secondary education required.
  • 3-5 years of Sales or Marketing experience.
  • Understanding of CRM- Salesforce and Workday is a plus.
  • Computer proficiency in Word, Excel, PowerPoint, Outlook And database applications.
  • Excellent verbal and written English communication skills.
  • Detail oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.
A competitive salary is offered including bonus plan and benefits. If this sounds like the right role for you and you are confident at what you bring to the table, please contact Michael van Olm at MacDonald Search Group michael@macdonaldsearchgroup.com 403-444-6487.