Customer Care Specialist (bilingual - French/English)

  • Location: Vancouver
  • Posting Date: May 10, 2022
  • Job Order ID: 764305
  • Consultant: Eric Floyd
  • Industry: Call Centre / Customer Service
Our client has had a goal of making the world a safer and better place to live. The company employees take pride in making a difference in people’s lives through the work that they do. They are looking for a bilingual (French/English) Customer Care Specialist located in Richmond, BC. The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory.

RESPONSIBILITIES:
  • Supports the Sales process by providing information to prospective contacts and current customers.
  • Contacts current customers and promotes additional services for new business opportunities.
  • Prepares proposals and provides support for customers.
  • Promotes services by contacting clients working with competitors
  • Maintains input of new/existing client information into - Sales force.
  • Assists and supports Sales Account Managers in their annual goals to increase bookings.
  • Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
  • Follows up on open quotations and sales opportunities.
  • Researches customer accounts, identify opportunities for growth & generate interest.
QUALIFICATIONS:
  • Post-secondary education required.
  • 3-5 years of Sales or Marketing experience.
  • Understanding of CRM- Salesforce and Workday is a plus.
  • Computer proficiency in Word, Excel, PowerPoint, Outlook And database applications.
  • Excellent verbal and written English and French communication skills.
  • Detail oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.
The successful candidate will be rewarded with a competitive compensation and benefits package, a great work environment, and long term growth opportunities. Interested candidates are asked to submit their resumes ASAP!