Customer Marketing Manager

  • Location: Toronto
  • Posting Date: November 23, 2019
  • Job Order ID: 251065-1
  • Consultant: Stuart Calvert
  • Industry: Pharmaceuticals
Our client is a world leader in Pharmaceuticals, specialising in the most important unmet medical needs of our time in oncology, immunology, neuroscience, infectious diseases and vaccines, metabolic and chronic diseases and women’s health. They are creating a new team of seven marketers with the goal of elevating the customer experience across their various business units.


The Opportunity-Customer Marketing Manager

We are looking to hire highly accomplished pharmaceutical marketing professionals with demonstrated commercial acumen into these critical and rich roles. The role supports our talent strategy by providing unique opportunities to learn and demonstrate deep strategic expertise, functional excellence, broad enterprise influence & change management.

Position Overview

As part of a newly created team, this role will report to the Director, Business Planning & Strategic Operations.

This position will play a critical role in enhancing decision-making and enabling industry-leading execution for the brands and franchises. You will enable the adaptation and application of planning standards and insight generation through the cross-functional brand team, with accountability for the activation of the end-to-end business planning process from customer and brand planning, to national and regional go-to-market strategies, and customer engagement.

Specific areas of accountability
  • Deliver and implement Measurement Plan and related Metrics.
  • Deliver & implement Customer Insight Generation Plan.
  • Enable the Planning process.
  • Enable Omni Channel brand campaigns.
  • Lead CRM application.
  • Cross-functional Team Orientation.

REQUIREMENTS
  • University degree (science or business-related; MBA an asset)
  • 5+ progressive experience in pharmaceuticals with at least 3 years in a marketing role
  • Experience in Medical Affairs is an asset
  • Validated leadership competencies including critical thinking, intellectual curiosity, tenacity, influence and resilience
  • Demonstrated success and deep understanding of overall business assessment and planning
  • Demonstrated ability in leading internal collaboration of teams/stakeholders.
  • Demonstrated ability to challenge the status quo creating positive change
  • Excellent communication skills (verbal & written) including the ability to understand and present complex concepts clearly and concisely
  • Strong project management skills.
  • English-French bilingualism an asset
  • Willingness and ability to travel
  • Demonstrated interest and ability to move to positions of increased responsibility in the future
This position offers a very attractive compensation package which is reflective of the role and the responsibilities of the position.

If you see this as an opportunity for growth and feel you can bring a great deal to the table please apply today.