Customer Service / Order Entry Specialist

  • Location: Calgary
  • Posting Date: September 11, 2023
  • Job Order ID: 969072
  • Consultant: Sean Baker
  • Industry: Supply Chain / Purchasing
Customer Service / Order Entry Specialist

Our client, a Canadian company that is recognized as the industry leader, offering building solutions to the commercial, industrial and residential markets. They are currently seeking a Customer Service Representative based in Calgary, Alberta.

In this role you will provide a positive experience to all customers while confirming order details, entering orders into an ERP to drive production, confirm product available for rush orders, coordinate and collaborate with all areas of the company.

  • Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Emphasize product features and benefits, quote prices, and prepare sales order forms and/or reports.
  • Field and respond to inquires regarding products, service, pricing, delivery, returns, and complaints.
  • Work closely and effectively with the Sales, Production and Shipping to resolve issues and to develop new ideas and strategies to improve customer service.
  • Identify and inform customers of any product back orders.
  • Answer phones quickly, professionally, courteously and directs incoming calls to appropriate individuals.
  • Perform data entry duties and provide updates to areas of the business.
  • Minimum 2 years’ experience in an administrative and/or order entry type role.
  • Experience using SAP within the manufacturing industry would be preferred.
  • Exceptional written and verbal communication skills.
  • Proficient with Microsoft Office programs specifically, Word, Excel and Outlook.
  • Excellent time management and ability to multi-task.
  • Self-Starter with the ability to work in a fast-paced environment.

A salary is offered including annual profit sharing, excellent career opportunity and great benefits with a growing company. If this sounds like the right role for you and you are confident at what you bring to the table, apply now! Sean Baker at MacDonald Search Group