Customer Service Representative

Location: Portland
Posting Date: January 05, 2021
Job Order ID: 428570
Consultant: Eric Floyd
Industry: Call Centre / Customer Service

For over 60 years, our Portland, OR based client has been a leading manufacturer of corrugated and rigid boxes in the Pacific Northwest. Due to improved operations capacity and market conditions, business is booming! This independent and family run business is adding to the Customer Service team. If you are a driven, organized, great communicator with a passion for Customer Service you are invited to bring your skills to one of the Pacific Northwest top 100 companies for which to work. Looking for a chance to grow your career in a family-based environment, this could be the opportunity for which you have been looking.

What you will be doing:

Proactively identifying customer needs and supports Account Managers to achieve outstanding customer service levels
Playing an active role in customers experience by problem solving, listening and responding to new challenges and upcoming projects
Presents new and innovative ideas for change by collaborating with all divisions to achieve results
Key liaison to customers, while maintaining supportive and strategic relationships with Account Managers
Collaborating and coordinating with the production, purchasing and sales teams to ensure the customer’s experience and product is the priority

Who you are:

You have at least two years of relevant experience in the packaging industry
You possess strong problem solving and mathematical skills
You are a great team player
You are highly organized and able to manage multiple priorities
Attentiveness to details
You have strong technical aptitude
You are a motivated self starter

The successful candidate will be rewarded with a generous compensation package, long term growth opportunities and a great work environment. If you would like to be considered, please submit your resume ASAP!

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