Customer Service Representative

  • Location: Portland
  • Posting Date: January 05, 2021
  • Job Order ID: 428570
  • Consultant: Eric Floyd
  • Industry: Call Centre / Customer Service
For over 60 years, our Portland, OR based client has been a leading manufacturer of corrugated and rigid boxes in the Pacific Northwest. Due to improved operations capacity and market conditions, business is booming! This independent and family run business is adding to the Customer Service team. If you are a driven, organized, great communicator with a passion for Customer Service you are invited to bring your skills to one of the Pacific Northwest top 100 companies for which to work. Looking for a chance to grow your career in a family-based environment, this could be the opportunity for which you have been looking.

What you will be doing:
  • Proactively identifying customer needs and supports Account Managers to achieve outstanding customer service levels
  • Playing an active role in customers experience by problem solving, listening and responding to new challenges and upcoming projects
  • Presents new and innovative ideas for change by collaborating with all divisions to achieve results
  • Key liaison to customers, while maintaining supportive and strategic relationships with Account Managers
  • Collaborating and coordinating with the production, purchasing and sales teams to ensure the customer’s experience and product is the priority
Who you are:
  • You have at least two years of relevant experience in the packaging industry
  • You possess strong problem solving and mathematical skills
  • You are a great team player
  • You are highly organized and able to manage multiple priorities
  • Attentiveness to details
  • You have strong technical aptitude
  • You are a motivated self starter
The successful candidate will be rewarded with a generous compensation package, long term growth opportunities and a great work environment. If you would like to be considered, please submit your resume ASAP!