Customer Service Representative

  • Location: Fraser Valley
  • Posting Date: June 08, 2021
  • Job Order ID: 544049
  • Consultant: Eric Floyd
  • Industry: Call Centre / Customer Service
MacDonald Search Group is pleased to partner with a thriving Surrey area company in the 3rd party logistics industry in their search for Customer Service Representative to join their team. Our client works with some of the most prominent food manufacturers/retailers in British Columbia and across Canada. They are growing quickly and investing significantly into their infrastructure which will lead to long term growth opportunities for high performing members of their team.

If you are passionate about customer service and are looking for an awesome team with a fun and flexible work environment this could be a great fit for you!

What you will be doing:
  • Providing outstanding customer service on the phone and via email to dedicated customers
  • Building relationships with customers and becoming their “go-to” team member
  • Ensuring accurate order entry
  • Communicate with A/R department when necessary, to obtain credit release on identified credit hold customers.
  • Handle customer inquiries regarding delivery status of orders.
  • Troubleshooting customer concerns
  • Convey back-order information on behalf of client to their customers at time of order placement.
  • Process client claims with carriers and maintain all clients’ pertinent statistical records.
Who you are:
  • You possess outstanding English communication skills in both spoken and written form
  • You are passionate about customer service and have a friendly telephone manner
  • You are a critical thinker and a problem solver
  • You work well in a dynamic fast paced environment
  • You are organized and have outstanding time management skills
  • You have outstanding computer skills and are able to pick up new software quickly
The successful candidate will be joining a team that works extremely well together and has fun in the process. Compensation includes a base salary, great benefits and long-term growth opportunities. In addition, you will be a part of a group of like-minded people who are passionate about providing outstanding customer service. Interested in this opportunity? Please submit your resume ASAP!