Customer Service Representative

  • Location: Calgary
  • Posting Date: May 24, 2019
  • Job Order ID: 220271
  • Consultant: Michael van Olm
  • Industry: Call Centre / Customer Service

Our client is a family owned and operated Canadian company that is recognized as the industry leader, offering building solutions to both the commercial framing and drywall finishing residential markets. They are currently seeking a Customer Service Representative based in Calgary, Alberta.

The Customer Service will provide ongoing administrative and customer service support to our business. This position will require experience in various clerical office duties, as well as the ability to serve our customers in person and via telephone with respect and professionalism.The incumbent will serve as an ambassador who provides a positive experience to all customers and ensures the smooth running of the office. This includes coordinating and communicating office activities, dealing with customer complaints and inquiries and processing transactions.

  • Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
  • Up-sell company products and services based on customer needs, in accordance with the company’s program standards.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Emphasize product features and benefits, quote prices, and prepare sales order forms and/or reports.
  • Field and respond to inquires regarding products, service, pricing, delivery, returns, and complaints.
  • Inform customers and co-workers of delivery requirements for orders and co-ordinate, if necessary, specific arrangements for deliveries as per the customer’s request.
  • Work closely and effectively with the Sales, Production and Shipping to resolve issues and to develop new ideas and strategies to improve customer service.
  • Identify and inform customers of any product back orders.
  • Assist the Inside Sales Department with any other necessary duties.
  • Answer phones quickly, professionally, courteously and directs incoming calls to appropriate individuals.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • Take and record telephone, e-mail, or written message for staff members.
  • Type forms, letters, reports, and memos as necessary.
  • Receive and distribute all forms of paper correspondence including copies of invoices to appropriate sales representative.
  • Organize, maintain, and coordinate records and files in their proper locations.
  • Where necessary, assist in compiling data for various reports.
  • Administer and manage inbound/outbound mail, including priority post, packages, courier services, customer invoices and other correspondence.
  • Accept and monitor inbound shipments as necessary.
  • Process and edit invoices and credit notes.
  • Match picking tickets with invoices.
  • Maintain the reception in a tidy and presentable manner.
  • Minimum 2 years’ experience in an admin. and/or customer service role.
  • Exceptional written and verbal communication skills.
  • Proficient with Microsoft Office programs specifically, Word, Excel and Outlook.
  • Experience using SAP within the manufacturing industry would be preferred.
  • Excellent time management and ability to multi-task.
  • Self-Starter with the ability to work in a fast-paced environment.

A salary is offered including annual profit sharing, excellent career opportunity and great benefits with a growing company. If this sounds like the right role for you and you are confident at what you bring to the table, apply now! Michael van Olm at MacDonald Search Group and/or 403-687-6464.