Customer Service Representative

  • Location: Kamloops
  • Posting Date: June 07, 2022
  • Job Order ID: 787812
  • Consultant: Eric Floyd
  • Industry: Call Centre / Customer Service
MacDonald Search Group is proud to partner with one of Canada’s leading distributors and manufacturers of building materials for the industrial, residential, commercial and construction markets in their search for a Customer Service Representative for their location in Kamloops. They have been in business for over 100 years and now have 2500 employees across Canada. This is an opportunity to join a successful and growing organization that will provide a competitive compensation package, long term growth opportunities, and a great place to go to work everyday!

What you will be doing:
  • Answer telephone calls, emails and in person questions from customers and identify their needs
  • Research products for customers and provide recommendations on our assortment of products
  • Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
  • Grow and retain established customer base and develop new business for the Profit Centre
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Process returns to customers both on account and cash sales including paperwork in compliance with all procedures
  • Support Counter Sales and Outside Sales activities as part of the team
  • Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
  • Perform other tasks as requested by the Profit Centre Manager
Who you are:
  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or counter sales
  • Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to identify customer needs, provide profitable solutions and close the sale
  • Ability to learn and operate the applicable software system used to process orders
  • Able to work in a fast-paced environment while handling multiple tasks
  • Intermediate math skills
  • Able to learn how to operate material handling equipment
Interested candidates are asked to submit their resume ASAP!