Customer Service Supervisor
- Location: Toronto
- Posting Date: September 02, 2021
- Job Order ID: 696692
- Consultant: Paul Cannon
- Industry: Call Centre / Customer Service
Our client is a well established & globally recognized Industrial Manufacturing market leader. They are looking for their next Customer Service Leader in the East GTA region. The Customer Service Supervisor is responsible for training, directing, staffing and planning the customer service activities of the company. The Supervisor will determine the future direction of the service group, detail the operational requirements and develop the staff to support the provision of required services. The Supervisor will coach and train the staff in the best-in-class service skills and monitor performance to insure a consistently high level of results.
Responsibilities
- Define the future direction and service requirements of the organization to meet the changing customer expectations.
- Train and coach the staff in new skills that are tailored to the needs of the customer base and meet the future requirements
- Measure and manage performance of staff in key indices to insure continuous improvement in our skills and results.
- Prepare and present management reports on current state of operations and future plans in order to keep personnel informed and to build support for future projects.
- Completed college or university education.
- 3 -5 years related experience leading a team.
- Strong SAP skills and experience REQUIRED!
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Bi-lingual (French/English) is REQUIRED!