Director of Operations

  • Location: Vancouver
  • Posting Date: April 08, 2019
  • Job Order ID: 216444
  • Consultant: Wade Simmons
  • Industry: Retail / Multi-Unit
Director, Operations

MacDonald Search Group is pleased to partner with the Canadian division of the world's largest player in its industry in their search for a Director of Operations to provide leadership for the teams operating multiple retail/service units and distribution centers throughout British Columbia. Their Canadian growth has been fueled by the acquisition of household name brands leading our client to become the most trusted and recognizable player in the industry in Canada with a reputation as a great place build a career. Their team members are proud of the company’s involvement in the community and contributions to various charitable organizations. If integrity, respect and trust are important to you, then you share their core values and you may be the right person to take on this key role!

What you will be doing…
  • Reporting to the Vice President of Operations at the national head office, you will provide leadership to six Regional Managers with responsibility for 40 corporate stores and nine warehouses across the BC region.
  • Providing a high level of customer service while optimizing people and culture and financial resources to ensure profitability and operational excellence.
  • Creating and maintaining a partnership with managers and employees at stores and warehouses in the BC region and building solid business relationships across all areas of the company and with external customers
  • Ensuring optimal operational performance across the network
  • Efficiently administering the financial resources according to allotted budgets
  • Evaluating the team’s results based on key performance indicators
  • Contributing to the succession plans for the team’s key positions
  • Building and managing the team of Regional Managers, Store Managers and Warehouse Managers by focusing on coaching, development and training
  • Identifying new business opportunities
  • Developing partnerships internally as well as externally, in particular with respect to sales, marketing and business and distribution development
  • Contributing to price strategies
  • Identifying and integrating market trends and adapting ad hoc strategies

Who you are:
  • At minimum you have a Bachelor’s degree in Business Administration or an otherwise relevant area of concentration
  • You have a minimum of ten years of experience managing multiple units, preferably in the retail or service industry or in a wholesale/distribution environment
  • You are able to develop a keen understanding of corporate initiatives and effectively implement them into your region while maintaining an awareness of what differentiates your region and adapting accordingly
  • You operate best in a corporate environment
  • You are an information gatherer and stay on top of activities in your territory
  • You possess outstanding business acumen
  • You have an analytical mindset and can dive into the P&L and quickly determine where attention is required
  • You are skilled at leading and motivating a team
  • You have strong communication and problem-solving skills
  • You have a very strong customer service orientation
  • You have an eye for talent and the ability to draw the best from your team
  • You have expert level knowledge of Microsoft products and can confidently build PowerPoint presentations and Excel reports
  • Your people skills are are outstanding and you pride yourself on knowing everyone in your region by their first name
  • The core values of Trust, Integrity and Respect are part of your DNA!

This is a key role at an important time for our client. In a very competitive environment, the company wishes to maintain its industry leading position which can only be accomplished by providing outstanding leadership to its teams. A very generous compensation/benefits/pension package will be offered to the successful candidate. If you regularly exceed expectations and wish to be considered for the opportunity, please forward your resume ASAP!