Director of Sales & Customer Support

  • Location: Vancouver
  • Posting Date: April 10, 2019
  • Job Order ID: 213718
  • Consultant: James Palmer
  • Industry: Call Centre / Customer Service
Our client is reinventing the home improvement industry with the first artificial intelligence driven technology helping Homeowners and Pro Buyers purchase & receive products across North America. Due To growth, they are adding a new senior member to the team. Are you a leader, coach and mentor of people? Do you have a track record of developing best practices and improving customer experience? Our client is looking to add a leader to the team to drive all processes, procedures and interactions with their customers. Sound like you? This could be the opportunity that you have been looking for to take the next great career step.

Specific Responsibilities Include:
  • Develop & nurture a customer obsessed culture across all customer facing roles
  • Create best practices for all aspects of the customer journey
  • Establish targets and KPI’s to ensure the team is optimized for efficiency & achieving their goals
  • Develop a sales training program to drive development across customer success team
  • Lead cross-functional programs with other departments
  • Recruit, develop, train and mentor a best-in-class team
  • Serve as the executive sponsor for strategic clients
What We’re Looking For Includes:
  • Undergraduate degree and an MBA preferred
  • 10+ years experience leading customer facing teams
  • Previous experience growing & scaling a team
  • Excellent communication & interpersonal skills
  • Strong analytical, trouble shooting and problem-solving skills
  • An obsession for the customer and passion to drive results
  • Strong entrepreneurial spirit mixed with high degree of empathy
An excellent salary is offered including unlimited vacation policy. Great benefits and unlimited career growth potential. Please apply directly, only candidates who are currently entitled to work in Canada will be considered.
If this sounds like the right role for you and you are confident at what you bring to the table apply now!