Field Service Technician

  • Location: Ottawa
  • Posting Date: May 23, 2023
  • Job Order ID: 949831.1
  • Consultant: Oliver Kuehm
  • Industry: IT / Telecomm
The Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Essential Duties and Responsibilities
• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client-based system
• Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
• Take responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers IP Protocols etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts
• Provide end-user client training as needed
• Setup and troubleshoot various video codecs/video teleconferencing systems
• Travel to various job sites required

Education and/or Experience

• Minimum of 1 – 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Preferred external training:
o Avixa (InfoComm) Quick Start to the Audio-Visual Industry
o Avixa (InfoComm) CTS General Certification
o AMX Intro to Networking for AV Professionals
o Crestron Professional Installation
o Extron AV Associate Certification

If you are interested in learning more or applying for this position, please contact Jesse Zulak at (613) 402-0272 or