Field Technical Service Manager

  • Location: Toronto
  • Posting Date: May 13, 2022
  • Job Order ID: 781715
  • Consultant: Cory Olton
  • Industry: Operations
Exciting opportunity!

Our client in Oakville, has close to 100 years of experience in the design, manufacturing, and sale of residential and commercial pool and spa equipment.

As Field Technical Service Manager, you will be responsible for developing relationships with our client's service network in Eastern Ontario. You'll leverage your knowledge of swimming pool equipment and the ability to troubleshoot technical product issues to help you succeed in this role.

Responsibilities:

  • Responsible for managing, training, and supporting Authorized Service Centers.
  • Responsible for finding and setting up new Authorized Service Centers.
  • Responsible for building relationships with service providers & key dealers.
  • Create and perform in-class & on-site training seminars for our dealer & service networks.
  • Provide technical assistance on all product lines to support dealers, consumers, and service providers.
  • Perform service repairs & programming in the field whenever necessary.
  • Diagnose and dispatch heater, heat pump, salt system & automation service calls to contracted service providers.
  • Continuously grow technical knowledge on all product lines, both through formal training and individual study.
  • Participate in industry trade shows & training seminars.
Requirements:
  • Minimum 3 years’ experience in the pool industry in a technical service capacity.
  • Able to work from home and willing to travel approximately 50% of the time.
  • Excellent communication, problem-solving, and analytical skills.
  • Competent in the use of a laptop and related programs, including Microsoft Office.
  • Knowledge of gas appliances, HVAC systems, refrigeration, plumbing, hydraulics, and/or electricity is an asset.
  • Valid driver’s license.
Our client's goal is to become the preferred brand of choice with every residential and commercial swimming pool and spa.

Apply for this role TODAY.