Inside Sales - Customer Service Representative

  • Location: Toronto
  • Posting Date: August 24, 2021
  • Job Order ID: 688378
  • Consultant: Paul Melanson
  • Industry: B2B Sales
Our client is a leading Distributor of Lighting/Electrical products across North America. They supply complete lines for commercial & residential markets which include; architectural lighting, hospitality & retail verticals, office & commercial/industrial space, high-rise residential, and much more. They are currently seeking an Inside Sales - Customer Service Representative to join their team in Vaughan, ON.

This role proactively seeks out customer needs to sell solutions that provide total customer satisfaction, providing customers with a high level of service and delivering the highest quality customer care.

Responsibilities:
  • Handle customer telephone calls in a courteous and professional manner
  • Manage customer service requests including, order entry, pricing, expediting, billing, order maintenance, credit, and claims
  • Assist and support Account Managers by providing technical support to customers, as well as sharing information that will allow both parties to offer customers a solution
  • Consult with clients and customers after the sale to resolve problems and to provide support
  • Provide customer feedback to the Branch Manager in a timely fashion.
  • Participate in training sessions, trade shows, branch meetings, and sales meetings
  • Keep management informed of local competition and market conditions and recommend new items for stock
  • Manage product related problems such as defective products, return of products, and warranty situations
Preferred Skills & Experience:
  • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist.) or post-secondary education is considered an asset
  • Broad knowledge of the company's products and services
  • 1-3 years of related sales experience
  • Electrical industry experience preferred
  • Excellent time management and organizational skills.
  • Relationship-building skills to cultivate and develop customer loyalty
  • Ability to work with all levels of employees and management
  • Strong customer service and troubleshooting skills
  • Conflict resolution, negotiation, and objection handling skills
  • Basic mathematical skills
  • Excellent spoken and written communication skills
  • Must demonstrate honesty and integrity
  • Gain technical knowledge by attending workshops and reviewing publications
  • Proven proficiency with Microsoft Office products including Outlook, Excel, Word, and PowerPoint
This role is for a sales-minded individual who is motivated by career growth. If customer service and advancement opportunities are important to you, then this is the company you have been looking for.

A competitive base salary, excellent working hours, Health & Dental Benefits, RRSP, and more are offered. Interested? Apply now or reach out to Paul Melanson at; paulm@macdonaldsearchgroup.com.