Manager of Customer Service

  • Location: Niagara Falls
  • Posting Date: September 06, 2023
  • Job Order ID: 961742
  • Consultant: Mike Carter
  • Industry: Industrial Products
Our Client has an exciting career opportunity available. They are currently seeking a Manager of Customer Service to join their Niagara Falls, ON branch.

Our Client offers a competitive compensation and benefits package including:
  • No Evening or Weekend Shifts
  • Virtual Care
  • Cost shared Health and Dental Benefits
  • Life & AD&D Insurance
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program
Position Summary:

To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee administrative and clerical activities and assist with the resolution of branch-related service issues.

Major Responsibilities:
  • Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
  • Set branch schedules and procedures to meet local service requirements.
  • Coordinate with counter sales reps to address and resolve customer service concerns and claims.
  • Staff all branch customer service positions. Conduct performance appraisals for these positions and prepare candidates for promotion.
  • Direct procedural, product and application training for branch service personnel and develop individualized training plans for all service personnel.
  • Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.
Preferred Skills & Experience:
  • College diploma or equivalent work experience.
  • Broad knowledge of Company’s products, services and operations.
  • Understanding and commitment to Company quality goals and standards.
  • Excellent communication skills and leadership skills required.
  • Ability to prioritize work and be flexible.
  • Consistently able to meet deadlines.
  • Ability to handle customer complaints and mediate customer disputes.
  • Working knowledge of PC’s including Microsoft Word and Excel.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.