Multi-Unit Retail Support Manager

  • Location: Calgary
  • Posting Date: May 10, 2021
  • Job Order ID: 515660
  • Consultant: Stuart Gannon
  • Industry: Retail / Multi-Unit
MacDonald Search Group is very pleased to partner with the Canadian division of the world's largest company in its retail/service specialization in its search for a talented Regional Manager to support the operations of multiple franchise sites across the Prairies. This organization has a reputation as a great place to build a career and its team members are proud of their employer's involvement in the community and contributions to various charitable organizations. If you lead with passion and integrity, you may be the right person to join their leadership team!

What you will be doing:
  • Contribute to a people-focused and customer-driven culture
  • Support teams who share your pride in providing outstanding products and service ensuring customer loyalty and satisfaction
  • Identifying opportunities for growth within your region and the company as a whole
  • Identifying opportunities for improvement in the efficiency of day to day operations
  • Supporting franchise owners, employees, and managers to optimize performance
  • Communicating key performance indicators to your teams and providing the tools and mentorship required to achieve them
  • Troubleshooting operational and customer service problems as they arise and ensuring the root cause is identified and solved to prevent a recurrence.
  • Observing and sharing best practices and implementing them across your region
  • Building lasting relationships with store owners and being their advocate within the corporation
Who you are:
  • You have a minimum of three years of leadership experience in a multi-unit retail or service environment
  • You have a depth of understanding of business financials and your decisions are data-driven
  • You are a team builder and a great coach who leads by example
  • You build and execute action plans that improve business processes
  • You are collaborative by nature
  • You are willing to travel extensively across the Prairies often to remote locations
  • You have outstanding communication and computer skills and are strong with MS office products - particularly PowerPoint and Excel
This is an opportunity to become a part of the leadership team of an organization that has built a people-focused culture that ensures customers keep returning and employees remain loyal for the long term (as evidenced by the long tenure of many team members). If you regularly exceed expectations and wish to join a company that will reward your efforts with a generous compensation/bonus/benefits/pension plan and long-term career growth opportunities, please forward your resume ASAP!