OnSite Support Technician

  • Location: Ottawa
  • Posting Date: March 07, 2023
  • Job Order ID: 947412
  • Consultant: Jesse Zulak
  • Industry: IT / Telecomm
Our client is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.


The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities
  • Setup and breakdown of conference spaces to meet the customers event needs
  • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
  • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
  • Responsible for job site documentation and providing client training on the AV Technology as needed
  • Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
  • Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
  • Understand and adhere to local safety standards for all site duties
  • Setup, operate and troubleshoot various audio/video systems
  • Travel to various job sites as required
  • Ability to effectively communicate with employees, customers and colleagues
  • Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
  • Ability to work and think independently and ensuring to meet deadlines
  • Intermediate computer knowledge
  • Knowledge of basic signal flow for audio, video and control
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
  • Minimum of a High School Diploma or equivalent
  • Minimum of 1 – 3 years of audiovisual integration experience preferred
  • Formal education in Electronics or related field preferred
  • Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification
  • Medical benefits, including vision and dental
  • Paid holidays, sick days, and personal days
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities