Operations Manager
- Location: Niagara Falls
- Posting Date: May 06, 2022
- Job Order ID: 782853
- Consultant: Paul Cannon
- Industry: Call Centre / Customer Service
Our client is a wholesale distributor of Electrical Supply, Industrial/Automation, Lighting, Comm/Data, Utility, Security, as well Wire & Cable. They are looking for a Operations Manager to coordinate and supervise all operations, customer service and administrative activities at their branch.
Major Responsibilities:
- Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
- Set branch schedules and procedures to meet local service requirements.
- Coordinate with counter sales reps to address and resolve customer service concerns and claims.
- Staff all branch customer service positions. Conduct performance appraisals for these positions and prepare candidates for promotion.
- Direct procedural, product and application training for branch service personnel and develop individualized training plans for all service personnel.
- Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.
- College diploma or equivalent work experience.
- Distribution experience in Electrical, Data Comm, Wire/Cable and or Automation Required!
- Understanding and commitment to Company quality goals and standards.
- Excellent communication skills and leadership skills required.
- Ability to handle customer complaints and mediate customer disputes.