Operations Manager

  • Location: Niagara Falls
  • Posting Date: May 06, 2022
  • Job Order ID: 782853
  • Consultant: Paul Cannon
  • Industry: Call Centre / Customer Service

Our client is a wholesale distributor of Electrical Supply, Industrial/Automation, Lighting, Comm/Data, Utility, Security, as well Wire & Cable. They are looking for a Operations Manager to coordinate and supervise all operations, customer service and administrative activities at their branch.

Major Responsibilities:
  • Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
  • Set branch schedules and procedures to meet local service requirements.
  • Coordinate with counter sales reps to address and resolve customer service concerns and claims.
  • Staff all branch customer service positions. Conduct performance appraisals for these positions and prepare candidates for promotion.
  • Direct procedural, product and application training for branch service personnel and develop individualized training plans for all service personnel.
  • Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.
Preferred Skills & Experience:
  • College diploma or equivalent work experience.
  • Distribution experience in Electrical, Data Comm, Wire/Cable and or Automation Required!
  • Understanding and commitment to Company quality goals and standards.
  • Excellent communication skills and leadership skills required.
  • Ability to handle customer complaints and mediate customer disputes.
If you have Electrical related industry experience in roles such as; inside/outside sales, quotations, buying, CS or operations and want to move into a branch operational leadership position apply today with Paul Cannon at; 416-342-1505 or paul@macdonaldsearchgroup.com. Thank you for your interest in the role!