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Retail/Service Manager (Penticton)

  • Location: Kelowna
  • Posting Date: March 02, 2023
  • Job Order ID: 729431
  • Consultant: Eric Floyd
  • Industry: Retail / Multi-Unit
MacDonald Search Group is pleased to partner the world's largest company in its niche service/retail sector in their search for a hands on Retail/Service Manager to take responsibility for their busy location in Penticton. The Manager will lead and manage operations by delivering world class service and achieving financial objectives through employee engagement and high operational standards. You will plan and execute day-to-day activities. You will achieve a productive and profitable operation, while helping to promote a corporate image of excellence by pushing for results, building a strong team and delivering excellent customer service.

What you will be doing:
  • Promoting an engaging work environment where employees are encouraged to achieve their professional and personal goals
  • Working "on the floor" alongside employees
  • Promoting add-on sales through all levels of employees
  • Driving revenue growth
  • Interpreting P&L statements and making appropriate day to day adjustments to ensure operational efficiency
  • Planning and organizing work flow
  • Creating partnerships with other companies for mutual benefit
  • Focusing on and instilling a safe work environment
  • Attracting, selecting, and retaining quality employees
  • Building strong teams and allowing for diverse individual contributions
Who you are:
  • You have a minimum of three years management experience in a customer facing retail/service environment
  • College diploma or degree considered an asset
  • Strong customer service orientation
  • Strong coaching/mentorship skills
  • You have a proactive business relationship building focus
  • You have strong MS Office experience
  • Willingness to "roll up your sleeves" to do whatever is required to ensure success
This is a great opportunity to join a world class organization offering a generous compensation/benefits plan and long-term growth opportunities. Interested candidates are asked to submit resumes ASAP!
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