Service Centre Manager

  • Location: Calgary
  • Posting Date: June 03, 2019
  • Job Order ID: 228313
  • Consultant: Michael van Olm
  • Industry: Industrial Products
SERVICE CENTRE MANAGER - CALGARY

Our client a global leader in power equipment is currently searching for a Service Centre Manager for Calgary. This position is responsible for overseeing and managing the daily operation of the local service centre, including security and maintenance of the facility and managing a small team


RESPONSIBILITIES:

  • Ø The Service Centre manager will be responsible for managing the service center employees, providing guidance & training as needed.
  • Ø Incumbent will direct service center technicians in diagnosing and resolving issues with equipment performance and failures, helping to make determinations as to whether repairs/replacements are covered under warranty.
  • Ø This position will manage returned products, warranty activities and on-site inventories, scheduling and expediting repair work on customers’ equipment and establishing repair priorities.
  • Ø The successful candidate will work closely with customers and the Construction Products Sales Group to resolve technical issues and support Sales’ efforts to grow the business.
  • Ø Incumbent may make visits to customers and job sites to deliver or pick up equipment and assist with other service-related issues.
  • Ø As part of the Canadian Service Centre team the Manager will collaborate with internal departments on product, customer support and other projects and priorities.

QUALIFICATIONS:

  • 4-5 years previous experience working in a technical or mechanical field.
  • Relevant post secondary education strongly preferred.
  • Strong mechanical aptitude.
  • Proven leadership skills.
  • Exceptional communication skills, both written and verbal.
  • Continuous improvement mindset, with a strong desire to learn.

This position offers an excellent compensation plan that includes base salary and benefits. If this sounds like the right opportunity for you, either apply on our website or contact Michael van Olm, Senior Consultant, MacDonald Search Group by email at michael@macdonaldsearchgroup.com or directly at 403-444-6487.