Service Centre Manager - Chatham

  • Location: Chatham
  • Posting Date: September 21, 2021
  • Job Order ID: 713233
  • Consultant: Paul Cannon
  • Industry: Retail / Multi-Unit
MacDonald Search Group is pleased to partner with the world's largest company in its niche service/retail sector in its search for a Service/Retail Manager to take responsibility for their busy location in Chatham. The hands-on Manager will lead and manage operations by delivering world-class service and achieving financial objectives through employee engagement and high operational standards. You will plan and execute day-to-day activities. You will achieve a productive and profitable operation, while helping to promote a corporate image of excellence by pushing for results, building a strong team, and delivering excellent customer service.

What you will be doing:
  • Regular customer interaction focused on providing outstanding customer service
  • Promoting an engaging work environment where employees are encouraged to achieve their professional and personal goals
  • Promoting add-on sales through all levels of employees
  • Driving revenue growth
  • Reviewing financials and making informed decisions ensuring efficient operations
  • Planning and organizing workflow
  • Cultivating relationships with other companies for mutual business benefit
  • Focusing on and instilling a safe work environment
  • Attracting, selecting, and retaining quality employees
  • Building strong teams and allowing for diverse individual contributions
Who you are:
  • You have a minimum of three years of management experience in a customer-facing retail/service environment
  • A college diploma or degree is considered an asset
  • Strong customer service orientation
  • Strong coaching/mentorship skills
  • You have a proactive business relationship building focus
  • You have strong MS Office experience
  • Willingness to "roll up your sleeves" to do whatever is required to ensure success
This is a great opportunity to join a world-class organization offering a generous compensation/benefits plan and long-term growth opportunities. Interested candidates are asked to submit resumes ASAP!