Service Manager

  • Location: Saskatoon
  • Posting Date: January 08, 2019
  • Job Order ID: 174767
  • Consultant: Michael van Olm
  • Industry: Retail / Multi-Unit
SERVICE MANAGER

Our client is the Canadian leader of the replacement, repair and distribution of automotive glass in Canada through its various banners. They are looking for a Service Manager to lead the Saskatoon operation in achieving financial success through championing employee engagement and ensuring high operational standards are met. They require an experienced people manager, that understands the value of outstanding customer service, and has the desire to join a excellent corporate culture.

KEY RESPONSIBILITIES:
  • Ensure an engaging and motivating working environment where employees are supported to achieve their professional and personal goals.
  • Promote and instill customer satisfaction.
  • Drive continuous improvement and revenue growth of overall operations.
  • Lead Service Centre’s achievement of meeting or exceeding targets.
  • Promote add-on sales through all levels of employees.
  • Build strong relationships with internal and external customers.
  • Perform optimal management of expenses and resources.
  • Plan and organize work resources/flow to maximize efficiency and results.
  • Support team in meeting or exceeding company technical standards in the repair and installation of vehicle glass and other products, and ensure that the company’s quality and other procedures are complied with.
  • Focus and instill culture of health and safety.

KEY BACKGROUND:
  • Your results demonstrate success in at least three years' Retail Management experience in a customer-facing environment. Multi-unit and multi-product management experience preferred.
  • College Diploma or Bachelor’s Degree in Business Management is an asset.
  • Energetic, enthusiastic team player with the ability to lead and influence.
  • Strong customer service orientation
  • You are entrepreneurial and have previous sales experience.
  • Experience in the auto industry is an asset.
  • Ability to work under pressure in a fast paced environment.
  • You have a valid Class 5 driver's license
A competitive salary is offered including bonus plan and benefits. Please apply directly, only candidates who are currently entitled to work in Canada will be considered. If this sounds like the right role for you and you are confident at what you bring to the table, please contact Michael van Olm at MacDonald Search Group michael@macdonaldsearchgroup.com 403-444-6487.