Technical Support Optician

  • Location: Vancouver
  • Posting Date: September 23, 2019
  • Job Order ID: 247223
  • Consultant: Trevor Baker
  • Industry: Medical Products
Technical Support Optician

Our client is an industry leader in the manufacture and distribution of optical eye wear. With operations around the world, this innovative company offers one of the best customer experiences in the market.

Working out of their Lower Mainland based laboratory, you will support customer needs, business initiatives and internal teams through excellent in your field of optical practice. This role is the link between the operations department and the customer experience.

Some of what you will do in this role includes:

  • Support lab team requests from technical services
  • Collaborate with production team to solve complex problems
  • Supports lab teams for requests from technical services
  • Changes / reprints of manufacturing orders (OF) according to our procedures
  • Re-calculation of production orders (OF) to ensure compatibility with our production standards
  • Proposes alternatives to different operations teams following service requests
  • Define and solve product and calculation-oriented problems in the lab management system (Optifacts)
  • Participates in the creation of the technical procedures of the laboratory
  • Implementation of technical training on production flows
  • Investigates and participates in solving the problems of new products
  • Participates in the development of new lean methodologies and ensures compliance with industry standards and best practices
  • Generate, analyze and share performance reports on production audits
Develops, implements and reports on performance indicators (KPIs)

In order to apply you should have the following in your background:
  • Post secondary education with Dispensing Optician Diploma
  • 2-3 years in an optician's office
  • 1-2 years experience in a laboratory setting
  • Strong customer service and problem solving attitude
  • Excellent written and spoken English
If this sounds like a role where you could excel, please apply today!